Broke Attachment of File Server Plugin

mattso

Hi all,

i posted this in my original thread about attachment and ticket issues but figured it is a different topic and issue so I should probably create a new thread... so here it goes:

came to work this morning and was pleasently surprised that emails with large attachments were suddenly showing up in the queue. However then realised that it was saving attachments to the database rather than the filesystem. Not too sure how happy I am about this. Is it not going to overload the database?

Anyways... went to check why it wasnt using filesystem plugin and found that the plugin was disabled due to (defunct - missing). - I upgraded last week from 1.11 to 1.12.

I deleted the plugin, downloaded a new version from the website, uploaded it to the folder and the result is attached. Does not show the plugin name and information and if I try to enable it throws up the same error. I uploaded the Active Directory plugin to see if there was something wrong with my upload or fileserver but that one works OK.

Does the storage-fs plugin not work anymore with 1.12? I cant really troubleshoot the initial problem anymore until I can get the plugin to work again.

Any help appreciated.
Cheers
Matt

ntozier

I would delete the plugin in osTicket.
Go to your /include/plugins folder and look at the files.
Do you have a .phar or a folder?

Look at your ost_plugin table in the database.
Make sure that there is no entry there for the plugin you removed.
If there is nuke that row.

Next make sure that .phar is enabled in your PHP. (if its not fix that)
re-download the plugin from osticket.com/download click on plugins.
put it in /include/plugins
Try installing it again in the UI.

Out of curiosity what OS and webserver are you running?
What version of PHP are you running?

mattso

Hi ntozier,

Thank you for the message. It seems like the server, just like myself, just needed a wee holiday. I went through your suggestions - there was a .phar in the plugins folder that i deleted, no entry in the database.

I reuploaded the storage.phar and added it in the backend and it worked. Plugin is enabled again - now back on to trying to figure out how to upload files bigger than 2mb.

Thanks again!

I am running osticket on an Apache Webserver with php 5.6.40 and mysql 5.6.43