Entry fields shown twice

JayPi

Sometimes when creating a new ticket, some entry fields are shown twice. This happens to Ticket details, Initial response and internal note.

For some of us this happens only occasionally and can be resolved when reloading the page or deleting the cache but for a few this happens everytime they create a new ticket.

This does not happen in Chrome but it happens in Firefox, Opera and Edge.

I couldn't find any errors in the logfiles.
We were originally on Ubuntu 16.04 LTS and php 7.0 but upgraded to Ubuntu 18.04 LTS and php 7.2 in an attempt to solve this issue but to no effect.

Thank you in advance for any help.

KevinTheJedi

@JayPi

Sounds like aggressive browser caching and/or the agent clicking back button then forward button which saves previous JS and reloads new on top leaving you with dupe fields.

Try incognito/no-cache mode in the browser and just click New Ticket without click back/forward.

Cheers.

JayPi

@KevinTheJedi
Thanks for your reply. I was able to figure it out because of your tip. I was already testing it with deleting cache or using incognito mode. It even happened when using the developer tools in Firefox and setting it to "no cache". In the end, the issue was APCu. I don't know if it's an issue with php7.2 or a general problem but after uninstalling APCu the issue went away.

RBGE

JayPi This is an odd one, as I'm using PHP 7.2 with the APCu extension enabled and not experiencing this issue, as are I'm sure a lot of other people ? I suppose if it's resolved that's the main thing!