Print ticket error 500

ntozier

You appear to be using a theme mod. Please restore default archive files and see if that fixes the issue.

you can get them from:
https://osticket.com/download

Also IIS access/error logs showing the error?

vanotti

ntozier the error had always appeared with the official version. The mod did not generate this error.

unfortunately I don't have access to the log iis

ntozier

I run multiple 1.12 sites under IIS 8.5 and do not have the problem you are describing.

Without the logs and without the removal of the theme modification, there really isn't anything that we can do to assist you.

vanotti

ntozier
could you kindly tell me where to retrieve the log iis inside plesk?

I asked the provider for support to let me access the LOG folder .. I await their reply

vanotti

ntozier
I have find log:

PHP Fatal error: Trait 'setasign\Fpdi\FpdiTrait' not found in D:\home\virtware.it\supporto.virtware.it\include\mpdf\vendor\mpdf\mpdf\src\FpdiTrait.php on line 24.

CAN NOW YOU HELP ME?

Below my FpdiTrait.php:

1) <?php

namespace Mpdf;

use setasign\Fpdi\PdfParser\CrossReference\CrossReferenceException;
use setasign\Fpdi\PdfParser\Filter\AsciiHex;
use setasign\Fpdi\PdfParser\Type\PdfArray;
use setasign\Fpdi\PdfParser\Type\PdfIndirectObjectReference;
use setasign\Fpdi\PdfReader\PageBoundaries;
use setasign\Fpdi\PdfParser\Type\PdfHexString;
use setasign\Fpdi\PdfParser\Type\PdfIndirectObject;
use setasign\Fpdi\PdfParser\Type\PdfNull;
use setasign\Fpdi\PdfParser\Type\PdfNumeric;
use setasign\Fpdi\PdfParser\Type\PdfStream;
use setasign\Fpdi\PdfParser\Type\PdfString;
use setasign\Fpdi\PdfParser\Type\PdfType;
use setasign\Fpdi\PdfParser\Type\PdfTypeException;

/**
@mixin Mpdf
/
trait FpdiTrait
{
(24) use \setasign\Fpdi\FpdiTrait {
writePdfType as fpdiWritePdfType;
useImportedPage as fpdiUseImportedPage;
importPage as fpdiImportPage;

ntozier

Did you remove the theme mod?

vanotti

ntozier
yes man i have do it. and i have all permission

KevinTheJedi

@vanotti

I cannot reproduce this using php 5.6 nor 7.3.

I would restore to default files (aka remove ANY mods you have) and ensure all files/folders have appropriate ownership/permissions.

Cheers.

vanotti

any ideas?

ntozier

Neither the devs nor I can reproduce this. So either you have not removed the theme mod and that is doing it or there is a problem with your environment.

vanotti

i hawe reinstall osticket.
now i get:
2019-07-30 15:57:45 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:45 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:47 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:49 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:50 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:51 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:52 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:54 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error
2019-07-30 15:57:54 PHP Fatal error: Class 'Mpdf\Mpdf' not found in D:\home\virtware.it\supporto.virtware.it\include\class.pdf.php on line 22 php_error

ntozier

Your server is not allowing access to the /tmp folder. (see open_basedir) You would have to add the path to the open_basedir directive in php.ini and restart the webserver.

vanotti 2019-07-30 15:57:45 PHP Warning: file_exists(): open_basedir restriction in effect. File(D:/home/virtware.it) is not within the allowed path(s): (D:/home//virtware.it\;C:\Windows\Temp) in D:\home\virtware.it\supporto.virtware.it\include\class.translation.php on line 738 php_error

vanotti

osticket is installed in a arubabusiness host.
i have a limit acces only in plesk. i think i can' t do it.
but in plesk i have this:

ntozier

You would want to talk to your host about adding the path.