Don't require registration for email tickets

jerrylanejohns

I serve two communities: internal employees and external customers. For tracking purposes, I need the internal users to register and log in to create tickets. This enables me to report by organization, etc. However, I need external customers to email their issue to osTicket and create new tickets. These users would be guests.

I will not allow internal employees to send email to the email address associated with the external customers.

Is there a way to do this? Thanks!!!

ntozier

You can add a second email account to the server, and then add it to osTicket and setup a second department for external customers. Then you would give them the second email address to use.