Hi. I have a number of agents who aren't particularly disciplined in following up on tickets and so there are a number of overdue tickets on our system. Is there a setting where osTicket will send a reminder to the agent every X days until they do something about it?

We are running version 1.10.4

This is not a feature in osTicket at this time.

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  • Post #3

Not great, but you could set the default ticket view to Open > Overdue so at least when they log in they are confronted by the overdue tickets first

4 years later

Hi,
just seeing if this feature is available now (or is there a workaround for it) since it has been more than 3 years.

Thank you

    ttmgoose

    This is an old, dead thread. If there have been no updates then you can assume no. We don’t have a reoccurring alert for overdue tickets. It will send one reminder and that’s it.

    Cheers.

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