Sigh!!!!
I create new template.
Choose stock option.
Go to said template and save it without changing anything.
I dont know what else to tell you.
Your clearly more focused on blaming this on me rather than try to help so be as well just lock this thread.
Honestly I've been back and forth with OSTicket over the years and I'm finally putting it into a production enviroment next week.
I'm seriously having my doubts with it now though.
I can honestly see something going really wrong with it one day and really have no proper support to fall back on.
Now I understood that from the get go, just like I did with spiceworks, but their community forum has been amazing and Ive almost always managed to get help without an arguement.
Every single time I come on here I end up having to prove to you, just because your not having the problem it means it's not happening.
I'll just have to make do with the error.
I'll be looking for an alternative in the meantime.