How are you getting to the upgrader?
It should not run since there are no database changes between 1.11 and 1.12.
perdon ntozier, no te entiendo, no tengo que ir a la url /support/scp/updade.php? solo copìando el contenido del upload version 1.12 ya alcanza?
You never manually go to the /upgrade.php. The software will take you there IF it needs to.
entonces ya tengo actualizado el sistema?
mil gracias Ntozier como siempre un gran apoyo de tu parte.
osTicket reports v1.12 so yes.
Although I do not know why it says that version is no longer supported. I would guess that your server has DNS issues.