Dear,
I have OS Ticket version 1.12, MySQL version 5.5.62, and PHP version 7.0.33, there is a problem with some users, they can log in to the portal, fill out the entire ticket form, and when they press the " Create Ticket ", an error page is displayed, with the information:
"Forbidden
You do not have permission to access /Portal/open.php on this server.
Additionally, a 403 Forbidden error was encountered while attempting to use an ErrorDocument to handle the request. "

The users who experienced the error, had problems making the first access, but today they usually access.

webserver software?
PHP error logs?
[unknown] webserver error logs?

6 days later

Hello,

webserver software?
would phpmyadmin be?
if so:
Server: Localhost via UNIX socket
Server Type: MySQL
Server Connection: SSL is not being used Documentation
Server Version: 5.5.62-cll-lve - MySQL Community Server (GPL)
Protocol version: 10
PHP error logs?
[13-Jun-2019 14:54:06 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[13-Jun-2019 17:43:23 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[13-Jun-2019 19:19:00 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[13-Jun-2019 19:23:48 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[14-Jun-2019 12:15:22 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[14-Jun-2019 12:16:59 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[14-Jun-2019 12:22:09 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[14-Jun-2019 14:05:56 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[14-Jun-2019 19:04:37 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[14-Jun-2019 20:44:01 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /home/xpmlogis/suporte.xpmlogistica.com.br/Portal/open.php on line 49
[unknown] webserver error logs?
I did not find it.

phpmyadmin is an administration tool for MySQL/MariaDB, it is not the webserver software. It is software that runs on a web server to allow you to to administer your MySQL or MariaDB database directly.

The PHP warnings seem to indicate that your server has an issue with sessions. I'm going to guess that you are using a webhosting company and if I'm right I would recommend that you talk to your host and see if they can shed any light on the issue. It might be something like SELinux or mod_security and they would need to check their webserver logs to tell you what the actual issue is, and if there is a solution.

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