osTicket Version v1.12 (a076918) — Up to date
Web Server Software Microsoft-IIS/8.5
MySQL Version 10.3.14
PHP Version 7.2.14

This error keeps appearing in my php log, can anyone shed any light on what it means?
PHP Warning: Use of undefined constant EmailTemplateGroup - assumed 'EmailTemplateGroup' (this will throw an Error in a future version of PHP) in C:\inetpub\wwwroot\helpdesk\include\staff\tpl.inc.php on line 4

That is not an error... its a warning. It means that a constant is being used, and since for some reason it thinks it is not defined its assuming what the value is. And that in future versions of PHP it will not make assumptions.

You can suppress warnings by changing your logging level in your php.ini.

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