Just noticed that if an agent releases a ticket back to the unassigned queue, if the user replys to the ticket afterwards the alert still goes to the agent who released it.
Surely it would make more sense for that alert to go to everyone in the department rather than just the person who released it.
Is there any way of changing that?

Also, it seems that when another agent picks up that ticket, the original agent and new agent will both recieve notifications.
I made sure that the "Maintain referral access to current assignees" was unticked.
Does this sound like another bug?

It's not a matter of who the ticket is assigned to. The response goes to the last respondent.

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