After upgraded from 1.9 to 1.11, the assignment operation works over a popup window now. This upgrade brings the problem that you have to scroll up / down when you write more than 2 lines of description in order to verify the information which it will be posted on ticket assignment action. I looked for HTML code of the template include/staff/templates/assign.tmpl.php, and this form is generated dynamic. Is there any way to:

  • Erase for assigment style min & max height for this redactor <div>:
    <div class="redactor-editor redactor-linebreaks redactor-placeholder" contenteditable="true" dir="ltr" style="min-height: 75px; max-height: 75px;" placeholder="Motivo para la asignaciĆ³n (opcional)" spellcheck="true" lang="es-ES"></div>
  • Replace it with and style="height: 150 px" in order to have more space to see who i'm writing.

Thank you very much!

1.11 is no longer supported and a security risk. Please upgrade to 1,12 and see if it fixes your issue.

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