Forms Custom Fields Options error adding values to list

lhvergara

Recently i updated Osticket from version 1.9 to 1.11. When I tried to add a new option value on a custom field from one of my forms, loading gif keeps showing and behind it the following error is showing in the options list values: "Each choice requires a key and has to be on a new line". In version 1.9 this error didn't happen.

RBGE

lhvergara This happens on my instance of 1.12 too, but I think the issue is it's expecting a key to go with the value (I'm guessing 1.9 didn't have this feature?). The idea being that if you type each choice in as key:value, then Value is what's displayed to the user and on the forms, but key is stored in the database. This way if you update value, key remains the same and old form entries aren't broken.

So basically you need to change the options to key:value entries, i.e.

a:a
b:b
c:c

ntozier

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Environment details?
PHP error logs?

lhvergara

Ok, I'll proceed sending the errors that I've detected from this issue:

PHP version: 5.6

About Osticket -> Log entry -> none

Console Jquery error when Save is clicked:
jquery-3.4.0.min.js?a076918:2 Uncaught Error: Syntax error, unrecognized expression: a[href^=#config]
at Function.se.error (jquery-3.4.0.min.js?a076918:2)
at se.tokenize (jquery-3.4.0.min.js?a076918:2)
at se.select (jquery-3.4.0.min.js?a076918:2)
at Function.se [as find] (jquery-3.4.0.min.js?a076918:2)
at k.fn.init.find (jquery-3.4.0.min.js?a076918:2)
at new k.fn.init (jquery-3.4.0.min.js?a076918:2)
at k (jquery-3.4.0.min.js?a076918:2)
at HTMLDivElement.<anonymous> (scp.js?a076918:744)
at Function.each (jquery-3.4.0.min.js?a076918:2)
at k.fn.init.each (jquery-3.4.0.min.js?a076918:2)

From PHP logs -> none

ntozier

It seems you skipped a few things:
No webserver or version mentioned.
No PHP error logs posted.

lhvergara

Ok, I'll proceed sending the things that are missing:

PHP version: 5.6
Webserver: Xampp with Apache 2.4 and PHP 5.6.

As I said in a previous post, there are no error in php logs for this operation.

ntozier

I would say that your problem is likely 1.11 or XAMPP. 1.11 is buggy and not secure and not supported. You should upgrade to 1.12. After you have done that we will see if it fixes your problem or if we need to troubleshoot this further. Does your XAMPP have mod_security installed?

lhvergara

RBGE Thanks you! These solved my problem!