I'm quite new to OS Ticket, so I need to send some extra user fields to Ticket via API. I need firstly to send all information about existing users, then when new ticket created I either send updating request (if the user already exists in the system) or create a new user with all fields I've needed.

So, does anyone have an idea how can I do that and what methods should I use?

The ticket API only opens tickets. If the person is not already a user it creates the user, but otherwise it does not accept new information for a User. You would have to create a user API or use a 3rd party one to update the user.

Also 1.8 is ancient you should really upgrade to a more contemporary version.

Write a Reply...