Remove Low Priority

jdestefano81

Is there a way to eliminate the Low Priority option in the drop down? We don't use Low, but I still occasionally have people putting in tickets as low and they get missed because they end up at the very bottom of the list. When they choose a help topic it sets the proper priority, but then they are still given an option to override. Can I either remove Low Priority or remove that drop down so they cannot override?

ntozier

You could remove it. It's in *_ticket_priority table. So you would have to manually edit the data in the database.

If a ticket has a priority of 1 (low) it might break things though. you would have to make sure that all tickets are priority 2 or higher.

You might be better off changing the low priority data row to ispublic to 0 instead.

jdestefano81

So I changed the Low Priority data row to isPublic 0, but its still showing up in the combo box.

Any reason why I can't do something like
UPDATE ost_ticket__cdata SET priority=2 WHERE priority=1
and then delete the low priority data row?

I guess I should also say that all of my users who enter tickets have a signon to the system, so I guess thats why the isPublic flag doesn't change anything?

ntozier

You could do that. ?