The imagem dont apear
Image problems
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Environment details?
Version of osTicket?
Check the underlying link behind the broken image.
Try to open it directly in a web browser and see what the error is.
Environment details?
All images displayed on an webpage are done so using a IMG link in HTML.
For example the osTicket log at the top of the page is
https://forum.osticket.com/assets/logo-mvqnpbpv.png
So what is the link of your broken image?
1.10 is really old and I would recommend that you upgrade to a contemporary version 1.10.6 or the current stable 1.12.
It's stored in the database.
Admin panel -> Manage -> Pages -> Thank you