Looking at all the positive comments so far, I am disappointed to find that my purchase has not yet been processed and three days later I am still awaiting an email to download the software. I've left messages on the OSTA website, and now contacted the parent company - does anyone have any direct emails I can use to get in touch and see why they've taken my money, but not provided the product?

halmaclean

This is a 3rd party mod that has nothing to do with the parent company nor core developers of osTicket. You will need to reach out to the mod creators/maintainers for further assistance.

Don't trust paid 3rd party mods. Heard more bad than good with such mods.

Cheers.