Ok so who would have thought that giving people exactly what they wanted would cause so much trouble.
Here is my scenario. We just upgraded to 1.11 and love the custom queues, but now we have issues with column widths after adding a column, and some tickets displaying 2 rows high and others not, and so I tell people to adjust their column widths, since they can adjust their own queues.
Problem is that sometimes we will get a ticket from a user with a longer than normal name, which will then throw off what we thought we had set. or a ticket with a longer than normal subject, or the collaborators icon will throw off the From column, or the attachment clip, or the thread count will be double digit.
Is there any great magic number, that if we add all our columns up and they are under that number, they will stay single line? We have Text Overflow for all fields set to Clip Text, but sometimes it will still wrap the icons to a second line for thread count, collaborator, etc.
Also right now, we have so much white space on the right and left of our screens, with the ticket system taking up only about half the view-able area on my 24" monitor. It would be great if that were wider, or at least adjustable some how. I can snap my browser to half my screen and still see the entire ticket queue.
Any suggestions or insight from others adding columns?