Hello,

We are presently migrating our support system from email (G Suite) to osTickets, new requests are now successfully routed and handled through osTicket.

Now my concern is for old emails (close to 200k!) as agents sometimes have to search old emails but we do not want to give them access to the email account, in addition we would enjoy a centralized place to search.

What would be the best and efficient method to import the 200k emails as closed tickets?

I would shut off all notifications and autoresponses.
Then have osTicket collect all the emails and make tickets for them.
I would then (at the database level) go in and close all tickets.
Then turn any notifications and autoresponses you want on back on.

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