So everything is working so far as planned. Our main issue with it is when you create a new task and respond to the customer letting them know we are researching their issue, it moves the ticket to the answered tab. The ticket says it is still open, but moves it to answered tab anyway.
Is there a way to keep it in the Open tab until we manually close it? Or maybe have it so when the vendor responds to the task, it notifies us, but not the vendor responding? It is getting a little confusing having it sit in the Answered tab, when it is really not completed.
PS thanks for all your help.
