Hello!

Is there any way to add collaborators automatically? I mean, when an user open a new ticket, the same collaborators add to that ticket.

I don't know if it is possible to add automatically always the same collaborators to a new tickets.. I tried to do using filters but I couldn't..

Take a look at Organizations.
Agent panel -> Users -> Organizations.

There is an autocollaboration setting in each one.

Oh.. I didn't saw it, I will search and try it.

If I have any doubt, I will write again or open a new ticket if you want to close this.

Thanks you, ntozier

After you check it out please let us know hereif your issue has been resolved. I'll leave this open. ?

We tried and it worked ?

Collaboratorts auto-add to their tickets when they are primary contacts at organizations

Thanks again for your time and help!

Very welcome.

I'll mark this as resolved and close the thread. Please feel free to start a new thread of you have another question, comment, etc.

ntozier changed the title to [resolved] Add collaborators automatically.
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