I’d like to submit an enhancement request on behalf of our users. We would like to see an option to add columns to the ticket list under the tickets.php?sort=dept&order=ASC& page. Currently, we have columns for Ticket #, Create Date, Status, Subject, and Department.

We’d like a column for “ticket owner,” so that users can distinguish, at a glance, between tickets they created and tickets they are collaborators on. Just to clarify, this isn’t for the agents’ pages for all tickets. This is for the registered-users area, where they see tickets they created or were cc’ed on.

I would recommend that you open an issue report at github and include [enhancement request] in the subject.

5 days later

Thank you for your response. My company is generally leery of incorporating custom changes to osticket due to the difficulty of maintaining those changes following updates from osTicket.

@RowanRiver I hear you. I've greatly reduced the number of customization's that I do on my own instances (I run 4 production and 2 test sites right now) for this very reason. I've also submitted most of my changes on github hoping that the devs will accept them.

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