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Is there a way to automatically assign "Reopened" tickets a custom status?

Right now in the system, they just show back up a s "Open", but I would like to separate these tickets into different queues so its easier for my team to spot "Reopened" tickets versus tickets that are being worked and new tickets.

  • RBGE replied to this.
    7 days later

    Exatamente isso que estou querendo também.

    Pietro_Aretino In Admin -> Settings -> Tickets -> Queues you can make a custom queue with a filter that Reopen Date has a value (for some reason, reopen count > 0 wasn't accepted). While it doesn't assign them a custom status, it does put them in a different queue. (you could also modify the other queues to include Reopened Date not having a value)

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