ntozier Yes. Apache was restarted. The error log from ostickets is like that:
28-May-2019 11:08:03 UTC] PHP Warning: file_exists(): Unable to find the wrapper "phar" - did you forget to enable it when you configured PHP? in /home/bcncvco1/public_html/ostickets/include/class.translation.php on line 738
[28-May-2019 11:08:03 UTC] PHP Warning: file_exists(): Unable to find the wrapper "phar" - did you forget to enable it when you configured PHP? in /home/bcncvco1/public_html/ostickets/include/class.translation.php on line 738
...but i think so there is about translation... so i will try upgrade from current 1.10 to 1.12.... or should i upgrade directly to 1.12 from the oldest version 1.9?