Hi,
I did a migration from 1.9 to 1.10. Before, i had multiple departments with members who a assign the tickets. After migration all it's good, but when i try assigne a ticket to an agent, in the list (dropdown) don't show member from a one departament. Can you help me please?

Admin panel -> Agents -> Department.
Check the Ticket Assignment field.

    ntozier Thanks for answer. The field is uncheck... the problem continue... although i check or uncheck.

      5 days later

      I can't think of anything. Maybe the version of osTicket you are running has an bug, maybe its a problem with PHP. More information on your installation, environment details, etc might be helpful.

        17 days later

        ntozier hi, sorry for long answer... i'm using php 5.6. I jus try any tests but unsuccessfull

          ntozier
          in my local installation (test environment) i have:
          - PHP 7.1.11
          - Mysql 5.7
          - Windows 10 64bits
          - Apache/2.4.28 (Win64) PHP/7.1.11 OpenSSL/1.0.2l

            Did you restart your Apache after changing the version of PHP?
            Are you seeing anything in the error logs?
            Or in the browser window console?
            Is there some reason why you would upgrade from an ancient version to a still really old version? (1.12 is current).

              ntozier Yes. Apache was restarted. The error log from ostickets is like that:

              28-May-2019 11:08:03 UTC] PHP Warning: file_exists(): Unable to find the wrapper "phar" - did you forget to enable it when you configured PHP? in /home/bcncvco1/public_html/ostickets/include/class.translation.php on line 738
              [28-May-2019 11:08:03 UTC] PHP Warning: file_exists(): Unable to find the wrapper "phar" - did you forget to enable it when you configured PHP? in /home/bcncvco1/public_html/ostickets/include/class.translation.php on line 738

              ...but i think so there is about translation... so i will try upgrade from current 1.10 to 1.12.... or should i upgrade directly to 1.12 from the oldest version 1.9?

                  mtavares PHP Warning: file_exists(): Unable to find the wrapper "phar" - did you forget to enable it when you configured PHP?

                  I would resolve this first. It seems that your PHP doesn't have phar enabled. But it should not matter what version of osTicket you upgrade from as long as it is 1.6ST or higher.

                      ntozier ok, thanks. i will try resolve it and after check if it works and so upgrade to 1.12 version.

                        It's works!! Thank you. I upgrade to 1.12 and the problem is solved!

                        Very welcome.

                        I'll mark this thread as resolved and close the thread. Please do not hesitate to start a new thread if you have another question, comment, etc.

                        ntozier changed the title to [resolved] Migration (assign ticket - list department members).
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