hello, what file do I have to edit and what to add a button to be able to change selecting the ticket and to change the priority?

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I think you can start with \include\staff\templates\queue-tickets.tmpl.php

    But as I say, this file is only start.

    PavelH you are a genious!
    Now that I have to add it to the button so that the change / choose priority box appears, you know?

      No, genius is Kevin and Neil. I just want to help with my experience because I know how difficult it is to be alone for all these things.

      What do you need is:
      1. Place a button and set him as hyperlink. You can use others buttons as an example.
      2. Find and fill targeting file with your code for priority change.

        Yes. This is one of many options.

          There is no code at this time. You have to write it yourself.

            PavelH you know who can help me? i dont know the code to have add in this part..

              20 days later

              I still need help with this function, if anyone knows?

              According to your first question "what file do I have to edit", I thought you were a programmer.
              But as I can see, you need someone to write your code. You can ask here: http://software-mods/index.html.
              If you are the first person to send an idea and they make your idea into a plugin, you receive a free copy of the plugin.

                a month later

                PavelH

                thanks pavel, but send a message and I never had answers from them.
                Do you know how I can do it another way?

                    5 days later

                    It seems that @PavelH already answered your question. You would need to hire a programmer to customize your instance to add what you wanted added.

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