We're starting to test osTicket to be used by our Help Desk team to track emails and phone calls originated by our end users.
For some reason, some of the emails being parsed are not done correctly and while it captures the header and subject correctly, the body doesn't show up correctly.
On the dashboard, everytime it happens, I get the following errors:
API Unexpected Data
system_emails: Unexpected data received in API request
API Unexpected Data
thread_entry_recipients: Unexpected data received in API request
I've sent test emails in both HTML and Rich Text, and they both seem to work correctly. And I can't figure out what could be the issue with the ones that are failing.
This is the information for our environment:
Has anyone seen a similar issue?