Hello,
Does anyone know if there's a way to disable tickets being re-opened after, let's say, 30 days?
Right now we see people opening really old tickets which is not working out for us.

Thanks for any replies.

There is no specific setting based on time like that.

There is a way to make it so that tickets which are closed cannot be re-opened. This makes replies to tickets with this status create new tickets.

What I was doing for a while is we created a new Closed status called Closed-NoReOpen. I had a script that checked the database and changed any ticket that was in state Closed to Closed-NoReOpen that ran nightly from Cron (okay so Windows Task Scheduler).

You can create a new status here:
Admin panel -> Manage -> Lists -> Ticket Statuses
On the Item Properties tab uncheck the allow reopen option.

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