[resolved] Strange Characters...

mbarbaro

Hi,
in my production environment some tickets - email origin - are opened with accented characters - i.e. "é" - replaced by Ã¨, Â, etc.
What could be the reason and the workaround?
Thanks in advance.
Marco

ramrajone

Have you installed PHP Extensions: intl
Highly recommended for non western european language content

ntozier

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Environment details?
Version of osTicket?

mbarbaro

Hi, it seems that "intl" extension solves my issue. Thanks @ramrajone !
I'll give it a look to a bunch of tickets other than the one I was looking at, but in that accented characters are now shown correctly so this makes me think there is no matter anymore.

@ntozier

just to complete the issue with the info requested: We are speaking of a xampp env on Windows 2016, with PHP 5.6, Maria DB and Apache 2.4.
OsTicket is a 1.11 release.

Thanks,
Marco

ntozier

Sounds like your all set then. I'll mark this as resolved and close the thread.

Please start a new thread if you have another problem, question, comment, etc.