I was trying to follow upgrade instructions from here https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html#uploading-files and it does not seem to work, here are problems:
- "transfer files in upload directory/folder to your server, overwriting existing osTicket files" - when I do this and go to URL I receive that "helpdesk is offline"
- In step 9 says "rename config.php to ostconfig.php (config.php is found in root osTicket directory)" - root directory does not have config.php file in it nor ostconfig.php file, thus nothing gets triggered.
Am I missing something or documentation is incorrect?