I was trying to follow upgrade instructions from here https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html#uploading-files and it does not seem to work, here are problems:

  1. "transfer files in upload directory/folder to your server, overwriting existing osTicket files" - when I do this and go to URL I receive that "helpdesk is offline"
  2. In step 9 says "rename config.php to ostconfig.php (config.php is found in root osTicket directory)" - root directory does not have config.php file in it nor ostconfig.php file, thus nothing gets triggered.

Am I missing something or documentation is incorrect?

    step 2 is specifically for old old old versions of osTicket.

    8. For versions 1.6 RC1-RC2 Only
    and
    Once you’ve overwritten the files, rename config.php to ostconfig.php (config.php is found in root osTicket directory).

    are actually one step. I'm not sure why my edit to the git hasn't been approved to fix that formatting issue.

    A blank screen usually is the result of a PHP error. Please consult you PHP error log and see what the error is.

    As a side note you did not provide us with any information about your environment (webserver, php version, osTicket version, etc.)

      ntozier I've just restored to my previous state (v1.10), here are steps I attempted:

      1. Upgrade following instructions, first time blank screen, second time upgrader shows up
      2. Upgrade is complete, but on SCP no ticket exists, there should be 35 open tickets.

      Server info:

      Windows Server 2008 R2
      PHP version 5.5.11
      MySql 5.5.45

      This resulted in empty admin panel. I have also attempted to move this to newer OS, but that failed too and it does not belong to this topic.

          I would say restore the site to what it was (including D?.

          upload the 1.11 files to the site.
          run the upgrader.

          Tell us what happens. If you get a white screen then we need to know the error from your error log.

            ipalikuca
            Maybe that admin user don't have access
            "Upgrade is complete, but on SCP no ticket exists, there should be 35 open tickets."

            Also you should upgrade your PHP version 5.6-7.2

                ntozier
                I have attempted upgrade again (after restore to original state), I can't get to upgrader screen, PHP throws error:

                [09-Apr-2019 21:13:20 UTC] PHP Fatal error: Call to undefined method DateTimeImmutable::createFromMutable() in C:...\include\class.misc.php on line 155

                ramrajone this is requirement:

                • PHP version 5.4 or greater, 5.6 is recommended
                • mysqli extension for PHP
                • MySQL database version 5.0 or greater

                While I understand 5.6 is recommended it should still work on 5.5, I have also attempted to upgrade to 7.2.14 with mysql 8.0.15, this failed, I am getting internal 500 error and my event viewer is telling me that cgi crashed because it is incompatible with ntdll.dll.

                    The osTicket website says that you need PHP 5.6+

                    It wouldn't say that if it ran on 5.5. Chances are the upgrader text was just never updated for the new requirement.

                      ntozier upgrade to Higher version of PHP Indeed helped. Please update github documentation and keep consistent with https://osticket.com/

                      Few issues I have encountered after upgrade. If I migrate DB to MySql 8.0.15, I get "fatal error contact system administrator", but I am not sure yet is this my server issue and mysql db or this is Osticket issue, I am looking into it. Additionally upgrading also breaks LDAP plugin (I have removed username and password strings from this error trace):

                      [10-Apr-2019 22:58:16 UTC] PHP Fatal error: Uncaught Error: Call to a member function bind() on null in phar://C:/inetpub/wwwroot/Support production/include/plugins/auth-ldap.phar/authentication.php:220
                      Stack trace:
                      #0 phar://C:/inetpub/wwwroot/Support production/include/plugins/auth-ldap.phar/authentication.php(427): LDAPAuthentication->authenticate('', '')
                      #1 C:\inetpub\wwwroot\Support production\include\class.auth.php(235): StaffLDAPAuthentication->authenticate('', '')
                      #2 C:\inetpub\wwwroot\Support production\scp\login.php(72): AuthenticationBackend::process('', '', Array)
                      #3 {main}
                      thrown in phar://C:/inetpub/wwwroot/Support production/include/plugins/auth-ldap.phar/authentication.php on line 220

                        Welcome to open source. If you would like something changed you are empowered to make a pull request to github to get it changed.

                        You upgraded PHP and it fixed the issue that you were having. Great.

                        You upgraded to the cutting edge of MySQL releases and now you have a different problem.

                        So what version of PHP are you on now?
                        Have you tried re-saving your credentials in the ldap plugin settings?

                        5 days later

                        @ipalikuca

                        Delete the plugin, delete the plugin-specific configs under ost_config, re-install the plugin, and re-insert LDAP info. Worked for me until we can figure it out.

                        Cheers.

                        15 days later

                        ipalikuca Installation is complete, PHP version is 5.5 but still i am getting the below error.

                        Fatal error: Call to undefined method DateTimeImmutable::createFromMutable() include/class.misc.php on line 155

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