Hello! I'm trying to make changes to some ticket statuses but when clicking on save it gets stuck on Loading...

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Environment details?
Version of osTicket?

Looks like your [unknown] webserver isn't handling AJAX properly.

  • htav replied to this.

    ntozier

    Hello, thank you for your response.

    Here is the About of my osTicket installation:

    How could I make the webserver handle AJAX properly? I'm relatively new to this.

    Thanks in advance, again.

      I would consult your php error logs and the web browser console window to see what errors are being thrown, and that should point you to a solution or at least tell us why it's dying.

      I just checked the error logs and found this error:

      PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function TicketStatus::update(), 1 passed in /var/www/helpdesk/include/ajax.forms.php on line 181 and exactly 2 expected in /var/www/helpdesk/include/class.list.php:1435\nStack trace:\n#0 /var/www/helpdesk/include/ajax.forms.php(181): TicketStatus->update(Array)\n#1 /var/www/helpdesk/include/class.dispatcher.php(145): DynamicFormsAjaxAPI->saveListItem('1', '1')\n#2 /var/www/helpdesk/include/class.dispatcher.php(38): UrlMatcher->dispatch('1/item/1/update', Array)\n#3 /var/www/helpdesk/include/class.dispatcher.php(120): Dispatcher->resolve('1/item/1/update', Array)\n#4 /var/www/helpdesk/include/class.dispatcher.php(38): UrlMatcher->dispatch('/list/1/item/1/...', NULL)\n#5 /var/www/helpdesk/scp/ajax.php(289): Dispatcher->resolve('/list/1/item/1/...')\n#6 {main}\n thrown in /var/www/helpdesk/include/class.list.php on line 1435

      I have also changed cgi.fix_pathinfo on php.ini to '1' and restarted apache but the osTicket information it's still showing a red triangle.

      7 days later

      @KevinTheJedi

      I ended up changing the status on the database but this solved the issue as well.

      thank you, and i will do my search properly on github next time.

        5 days later

        htav Hi htav, May i ask how do you go about changing the status for db? and what changes is been done? Appreciate if you can guide me through. Still rather fresh from this system. Thank you!

        • htav replied to this.

            captainhelpdesk

            hello! definitely, I accessed the database via phpMyAdmin and looked for the osTicket database and inside opened ost_ticket_status table. Once there, I just edited the properties of the status that I didn't wanted to reopen; basically I just changed "allowreopen: true" to false.

            Now, I think what I did only works if you just want to disable or enable opening ticket by your users. If you want to make other changes, i will strongly advise that you just change the code in the source code of your osTicket installation following the url that KevinTheJedi provided. it's easier and is better if you might want to make changes in the future.

                2 years later

                Hi, friends,
                Have a look into your /var/log/php-fpm/www-error.log
                If you have "strange dates" in it (2050+ year or something like) - go to OsTicket settings and remove all existing schedules:

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