So I have an exchange 2016 server and verified my creds via logging into OWA. I have set up the cron for osticket to fetch the emails from the server.
I THINK the cron is running successfully because emails are being put into the folder I specified, however, I don't see any open tickets on my dashboard (I am the user who set up OSticket so I am admin and should see everything).
any help is appreciated.