[resolved] Unable to set SMTP to send email

ShailendraPhonon

Hello,

I am trying to setup SMTP on OSTicket but getting error message while setting as :
"Failed to connect to smtp.gmail.com:465 [SMTP: Invalid response code received from server (code: -1, response: )]"

Below are the version details:
osTicket Version v1.11
Web Server Software: Apache
MySQL Version: 5.7.24
PHP Version: 7.1.27

Please note, we use G.Suite account for email and are using 2 factor authentication on email. So I am using the "App Password" which we generally use in Outlook configuration.

Please suggest for the resolution at the earliest.

ntozier

Please see Gmail Configuration at:
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html

ShailendraPhonon

Thanks, this is working now.
But, it is taking more than 15mins to create new ticket based on the email received on email ID. Please suggest a resolution for the same so that ticket can be created within 1 minute or two evenif the agent is logged-in or not.

ntozier

Admin panel -> Emails -> Emails -> The email you are checking
What is fetch frequency set to?

How often is cron.php being triggered?

ShailendraPhonon

Thanks, can be marked as resolved this one as I have configured smtp-relay.gmail.com to send email. For delay in generating ticket, I have created a separate thread- https://forum.osticket.com/d/93829-unable-to-fetch-ticket-in-timely-manner/5