How to disable email requirement on new user form and new ticket form

mosesng

Hi i have installed osticket 1.11 recently but i don t want to notify users by email. So i do not want email field to be required and obviously do not want system to send automatic email to users. I Need your help please

ntozier

I do not believe that there is a way to not-require email at this time, or at least in a way which does not require modding the core files.

To prevent emails from being sent you would have to break PHP mail for the server, and then either not set up an email, or setup rules on the mail server to accept the email and then delete it (ie not route it to its destination), or block the web server from talking to the mail server thats configured.

mosesng

Hi ntozier.
Thanks for your answer.
I only dont want to send email to users but email to agents and admin have to be sent.
Our users contact us by phone and we only want to communicate with them by phone.
We are in Africa and many people don t use email adresses. So requiring email adress to create users would be very problematic.
So i need a solution to keep sending emails for agents and admins, but make email field not required for users because we want to notify them by sms or phone calls.
Thanks for your help

ntozier

I'm not aware of a way to do that other than to shut off all Autoresponders at
Admin panel -> Tickets -> Autoresponder tab

mosesng

ntozier Ok . Thanks. I ll do this.
I hope in next versions this case would be handled. And They will let us choose how to notify our users. Because requiring email is a problem for my hotline. We have to put something on email field and unicity is checked by the system.
At this time we put fake email adresses but email unicity will cause problems when users number will increase.

ntozier

Do you also have users that do have legit email addresses that you want things to be sent to?

mosesng

Yeah i just want email to be optionnal. And admins will choose whether to notify them by email or not. This system would be more powerful if it let us choose the way we want to notify people ( per exemple by letting us implamanting sms or IVR API). At this time we allmost follow tickets by phone calls. So i made phone number field being requested in new user forms and wanted to make email field optionnal but i can t.
My 2 main problems are
the fact that email are requested in creating new users
and
email value have to be unique in database.
Email sending to fake adresses with mail delivery error response is just annoying but is not very problematic

atrum

mosesng
Same problem and would be great iff it would be optinal.

ntozier

Users are still required to have unique email addresses at this time.

mario290386

me sumo a la propuesta! simplemente seria genial el poder crear usuarios sin ser obligatorio el correo, voy a dejar un mensaje de sugerencia de mejora por si puede llegar a ser interesante introducir este cambio

hugoobed

Is there an update for creating a ticket without having to have an email required on a ticket?

KevinTheJedi

hugoobed

Email is the unique identifier for both Users and Agents so it's a built-in requirement that I don't think we'll ever remove. You can always modify the code to your liking if you don't agree! Good luck!

Cheers.