So we are looking at implementing OSTicket here at our company and using it for a couple of different departments to replace a current ancient ticket system. One thing I was curious about, is on the new ticket page when a user selects a "Help Topic" is it possible to have the "Priority" field show up when some Departments help topics are selected but not have it show up for other Departments? It isn't a massive deal either way but was just curious.

By default Users cannot select the priority of their ticket at all.

You can have the Help Topic assign the priority.
Or you can add a form (with a priority select) to the Help Topic.

    Very welcome. ? Should I mark this thread as resolved and close it?

      ntozier changed the title to [resolved] Priority of Ticket.
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