A way to set 'Sending Email via SMTP' to use it's own user and password?

Danielc1234

Hi, I was hoping there is a way to configure the Sending SMTP to it's own user and password. Right now we are using the fetch feature that is being fetched from another server. But the Email Login Information seems to be global to the Fetching and SMTP sending. Is there a way to separate the two?
Thanks

ntozier

There is no way to do that in the ui under a single email.
You would have to setup a different email address to do that.
I'm curious why a single email account would have different send/receive passwords though.

Danielc1234

Because we use Amazon SES to send all emails and our dreamhost account to received them. The problem is we have our DNS setup to use DKIM for SES and if we send out via the SMTP we are using with dreamhost, the emails are getting blocked or marked as spam. We are trying to send all our emails through the SES system to stop the issue. Could this be hard coded somehow?
Thanks

ntozier

I seem to remember someone else having a similar issue here on the forums, and either they or someone else responded how to hard code it into the source. That was probably in 1.10.x but it probably hasn't really changed. To the Google! /opensAnewTab

ntozier

I found this:
https://github.com/osTicket/osTicket/issues/1745

Does that help?

Danielc1234

This was close. The issue I am running into is, I need to set the return address to helpdesk@example.com to be able for the customer to reply and be fetched. So it is a matter of setting the SES email to allow for the return email address to be helpdesk@example.com, which there is already being used for the fetch account.

Danielc1234

@ntozier would there be a way to set the return email address globally? Cause really I only need one address that would represent what we are doing.

ntozier

Admin panel -> Emails -> Settings.

See Default System Email and Default Alert Email
The a little lower on the page see the Outgoing Email section (default MTA).