hello, I am using the active directory plugin, but there is a problem, it is that some people do not bring them from the active directory because the names of those people have accents in their name. that's why the plugin does not bring them.
What file should i have to modify so that it brings everyone?

Of course, forgive me if you do not understand me is that I use the translator..

I have users in the active directory that does not let me select them.

when I look for them if they appear, but when I want to select them to create a ticket, for example, I do not select them.

I found the error and it is because those users have some accent in their name or surname.
that's why it does not work with users who have accents.
if the user does not have an accent, the plugin works correctly.

Example name that you know does not work?

(Feel free to change the last name or first name which ever does not have accent in it)

example: Pablo Andrés (not work)
but Pablo Andres (yes work)

ntozier Is there anything I can edit to correct this problem?

    5 years later

    Hello,

    I'm sorry to bring this topic up but I have exactly the same problem.
    Are there any news on this?

    Example:
    Works:

    Doesn't work:

    osTicket installation

    LDAP plugin

    Thank you.

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