It appears that osTicket 1.11 doesn't truly search for a string anymore. If I search for the word "fedline" it gives me results. If I search for "fedl" I don't get any results. Does anyone know of a way I can make osTicket search for a string?

Not sure what you mean.

If I search for 'inter' I get a list of tickets. A quick look tells me those matches are from the words: internet, printer, intercompany

I just tested and it's not working for me too
I searched for Printer and 25 results came
Then I searched for Printe nothing came just by removing r in a printer
then I just searched for Print and 25 more results came

update:
What I notice is the display part seems to be not working: As you can see it show there are a number of pages, but not showing
One more thing I notice is if you search for more then one word, it will find, example if searched for: Printe Problem Then is will find stuff that has to do with word "Problem"

osTicket Version v1.11 (0f229ae) — Up to date
Web Server Software Apache/2.4.29 (Win32) OpenSSL/1.0.2l PHP/7.2.15
MySQL Version 10.1.28
PHP Version 7.2.15

Even with something that should have zero results it shows 500 results. I'll add that to the github ticket.

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