No puedo descargar todos los tickets Versión osTicket v1.10.4

briseidaberistain

Hola me pueden ayudar no puedo descargar todos los tickets ya sea en estado abierto, cerrado; o por departamento. En ocasiones me descarga 2 tickets, en otras 75 y 120.

ntozier

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Environment details?
Version of osTicket?

briseidaberistain

Pongo un ejemplo en el filtro "Mis tickets" me exporta 63 de 64

En el filtro "Abiertos" solo me exporta 1

briseidaberistain

Información del servidor
Versión osTicket v1.10.4 (035fd0a) — Hasta la fecha
Servidor del Software Web nginx/1.14.0
Versión MySQL 10.4.1
Versión PHP 5.6.40-1+ubuntu18.04.1+deb.sury.org+1

ntozier

You are running an older version.
This is a known bug in older versions.
https://github.com/osTicket/osTicket/issues/3264

You can either perform the fix in that thread or update osTicket to current.

briseidaberistain

Conozco muy poco Osticket, ya había leído ese "hilo", pero sigo sin entender la solución, desde donde lo ejecuto, o como lo realizo?

Cual es el Osticket actual?

ntozier

There are two different fixes that people reported worked for them in the thread. You would have to make the code changes that they say to make.

The one that worked for me back when I was running that version was:
https://github.com/osTicket/osTicket/issues/3264#issuecomment-330262555

current version is: 1.11.0

I would recommend that you upgrade though.

briseidaberistain

Gracias! por la información, podría ayudarme, como actualizo la versión?

ntozier

de nada.

official osTicket upgrade documentation is at:
https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html

I've written a tutorial (which in my opinion is a little more thorough)
https://tmib.net/upgrading-osticket-1-10-x-to-current-1-11-0/

briseidaberistain

Gracias ya realice la actualización, pero dentro de la actualización no me permite tomar la hora e idiomas correctos.

briseidaberistain

No me permite realizar los cambios correctos

ntozier

date.timezone is a setting in your PHP configuration setting file (php.ini) it has nothing to do with language packs.

briseidaberistain

Comprendo que son 2 temas diferentes, ¿como puedo corregir esos 2 errores?

ntozier

What two errors?

briseidaberistain

Cuando trato de instalarlo no me permite por este error

ntozier

You apparently already have a database with ost_ as the prefix.

briseidaberistain

Ya pude realizar la instalación de la versión 1.11.0, pude instalarlo cambiando el idioma de "Español a Ingles"
Ahora se ve de la siguiente manera

Como puedo dejarlo en un solo idioma?

ntozier

You do not want to install a language pack at the same time as installing. If you did that then you really want to nuke the database and reinstall.

After you have installed then you would want to add the language pack and switch the default language of the system. And change your agent profile language to the new language file.

The translation project has never been completed, so there are places where some things just wont translate. The new ticket QUEUE names in 1.11 (Open/My Tickets/Closed) is one of those areas where I do not believe that it has been added to the translation language packs yet.

briseidaberistain

No se actualizo, se instalo la version. No comprendo aun, disculpa. Como hago que quede solo en idioma español?

ntozier

You can't. You can make it mostly Español by installing a language pack.

You can join the translation project at http://i18n.osticket.com/ to improve and/or complete your language translation for the future.

Otherwise you would have to locate where in the code to change it manually (which I do not recommend unless you really know PHP)