pop3 connection broken in response: Page 2

pop3 connection broken in response

ntozier

Sorry I do not follow. You are all set, but want to know what to do in the current situation?
Those two statements seem to contradict each other.

rajibkhansumon

Still getting, POP3 connection broken in response

ntozier

Please provide the full error.
Anything in PHP error logs?
Is this self hosted or do you have a hosting account with a hosting company?

rajibkhansumon

and another screeshot

and getting bellow log when accessing

[root@localhost api]# tail -f /var/log/httpd/error_log
[Sun Mar 10 14:15:28.552681 2019] [auth_digest:notice] [pid 2434] AH01757: generating secret for digest authentication ...
[Sun Mar 10 14:15:28.553642 2019] [lbmethod_heartbeat:notice] [pid 2434] AH02282: No slotmem from mod_heartmonitor
[Sun Mar 10 14:15:28.576409 2019] [mpm_prefork:notice] [pid 2434] AH00163: Apache/2.4.6 (CentOS) PHP/5.6.40 configured -- resuming normal operations
[Sun Mar 10 14:15:28.576442 2019] [core:notice] [pid 2434] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
[Sun Mar 10 14:22:57.584160 2019] [mpm_prefork:notice] [pid 2434] AH00170: caught SIGWINCH, shutting down gracefully
[Sun Mar 10 14:22:58.699499 2019] [suexec:notice] [pid 2471] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sun Mar 10 14:22:58.722550 2019] [auth_digest:notice] [pid 2471] AH01757: generating secret for digest authentication ...
[Sun Mar 10 14:22:58.723370 2019] [lbmethod_heartbeat:notice] [pid 2471] AH02282: No slotmem from mod_heartmonitor
[Sun Mar 10 14:22:58.746821 2019] [mpm_prefork:notice] [pid 2471] AH00163: Apache/2.4.6 (CentOS) PHP/5.6.40 configured -- resuming normal operations
[Sun Mar 10 14:22:58.746862 2019] [core:notice] [pid 2471] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

ntozier

Those do not appear to be PHP logs.

Have you read the documentation?
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html

rajibkhansumon

ntozier thanks. i will inform you

AchDa

Hallo, ich habe das gleich Problem.

ramrajone

AchDa
take a look at this post, it has email settings examples

https://howtohelpdesk.com/osticket-email-settings/

ntozier

The port that you specify is 995. This port is POP SSL...
But you have your server protocol set to POP.

So which is right?

david

I am seeing the same error at random times. Sometimes several days no error, but then 2-3 in a row - one per minute.

I do not see authentication error in mail logs (unless I am looking at a wrong place but I have checked several ones)

Error: Can not authenticate to POP3 server: POP3 connection broken in response
6 consecutive errors. Maximum of 5 allowed
This could be connection issues related to the mail server. Next delayed login attempt in aprox. 10 minutes

I am using latest 1.15.4 version, PHP is 7.4 running on ubuntu 20.04 with Postfix and Dovecot where pop3+SSL on port 995 is running.

I have no issues sending nor receiving emails , just getting this notification about error from OSTicket.

KevinTheJedi

@david

There could be potential network issues between your web server and mail server, there could be certain rules blocking some of the connections, etc. The only way to debug this is by looking at the mail server logs for a more detailed error. I know you said you checked but if authentication is failing your mail server should tell you why. If not, then it appears the request never made it to your mail server which indicates networks issues, etc. as I mentioned above.

Cheers.

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