Hi:
First of all, our versions:
- Osticket: Latest stable 1.11, Timezone Europe/Berlin both admin / agent
- Web server Microsoft-IIS/10.0
- MySQL 8.0.15, Timezone Europe/Berlin
- PHP 7.2.15, Timezone Europe/Berlin
- Issue tested both clean install, and updated one.
- Also tested in develop-next and persist
- Two plugin active: spanish translation / files into filesystem. Tested also without translation and without the filesystem plugin.
We've been working with custom queues since it's development because it adds great functionality to Osticket. We have no trouble at all since the beggining, but now we are trying to use a custom form inside a ticket, and that custom form contains a field with date/hour format, it shows fine almost everywhere: inside the ticket, when creating the ticket (auto detection of closest hour), when printing, and if you export to csv.
But if you list the date/time field inside a custom queue, the ticket has a -1 hour offset. If you list any other time (last changed, created, due...), it shows fine.
We tried changing all three timezones to: Europe/Madrid and also to UTC, and the problem persist.
To reproduce this issue, you should add custom form field to a ticket, with the format date/time.
Once entered some data to this field, you should add this field to a custom queue, and when using the custom queue, this time is -1 hour from consigned time.
We are getting crazy trying to solve this issue, searching similar incidents, and in other issues, people had trouble in some other listings, exporting, printing... But this only happens with custom queue listing.
Any ideas?
Tanks
