Can anyone help me please. Just installed lates version of osTicket and when a customer or user decides to create a brand new ticket, after submiting the ticket they get a message that reads: Support ticket request created.
Thank you for contacting us.
A support ticket request has been created and a representative will be getting back to you shortly if necessary.
Support Team
Before I would always get a email with my ticket number after I upgraded to latest version I dont. Can you please help me?
Thanks
