I set a test Task and i was not informed by email of the expiration. Alert email still be not present for Task?
Task doesn't support email notification yet?
KevinTheJedi thank you for your reply!
Task notification is already active for me checked now. Some day ago i created a test task who has not been assigned to a specific operator but was assigned to a department.
No expire email was sent.
Now i created another test task (all notification option showed also in part from your screen, is active / checked)
i assigned this task to a specific operator. Time in Italy now is 22:29 i created task at 22:28 will expire at 22:30 let's see if i receive an email notification.
For now an email informed me the task was assigned to me.
Is 22:30 no email received. Try to wait 10 minutes for see if maybe a cron is needed. Tried also to navigate into the panel for activate the auto-cron internal.
From my test seems notification email on expire date of Task are not working. Task created directly from the Task page.
Seems i insert only the time not the expire date so task was created without error but without insert an expire date. If operator / user insert only time or date an alert should require to compile all field (date or time) or as me think all has been set and was not. When a new task is created the time filed should be set on Time and not to current time. If date is present or current time is not set to time an error should require to compile date and time
Also now the Task is already created seems i cannot edit the schedule expiration date/time: the Edit button let me only edit text.
Seems once created the operator are unable to edit task expiration time.
Will now to wait 22:45 PM for see if now an email alert is sent on expire time on new second test Task created.
Seems also on the second Task test alert email is not sent on expired Task
I believe this is a continuation of this bug https://github.com/osTicket/osTicket/issues/3491 still not resolved.
Hi there, same issue here. Thanks.
I am testing osTicket and noticed that I cannot get any task email overdue emails. Is this still an issue with the latest version?
Task Overdue notifications never worked as we don't have code that handles Overdue Tasks. The Task Overdue Alert Template/Setting was more of a placeholder to finish at a later date. Eventually we will get to this item and the functionality will be added.
Cheers.