Where is knowledge base?

maverickgood1

I just installed osticket and want to have a search function on Support home page. The idea is a user can search for topics or keywords from the knowledge base of previous tickets and posted q&a articles.

How do I put this search function in home page? It’s not there by default.

Thanks.

ntozier

There is already a search field on the home page for FAQs/Knowledge base.

For a user to search tickets (theirs only, unless they are allowed to see other ticket for their organization) they have to log in.

I created a mod for something similar-ish. I wanted people to be able to see certain tickets so that I didn't get 100 people opening a ticket for the same problem (i.e. an internet outage, etc). The article for how to do it is here:
http://tmib.net/add-a-client-side-open-ticket-list-to-osticket-1-10/

note: it will take some customization so you will need to be familiar with PHP to make it work in a less vanilla way than the tutorial. Also this was written for 1.10 so the instructions might take a little trial and error to work on 1.11. [But I am running it on 1.11 currently]

maverickgood1

On my home page at http://bugs.magnetos.us/index.php I don’t see any search. I do see a knowledge base section after user logs in though. But that defeats the whole idea of prospective users being able to see the content available for support.

RBGE

To enable the knowledgebase to be searchable without signing in, you need to go to Admin -> Settings -> Knowledgebase and uncheck the 'Require Client Login' box as shown below:

Obviously the box above, 'Enable Knowledge Base' needs to be enabled too ?

maverickgood1

RBGE oh. I see. I’ll try that. Thanks!

ntozier

/high5 @RBGE you beat me to the response. ?