unable to create user admin error #6

sambarg

Hello y'all,
trying to install OsTicket v1.11 but I'm getting error unable to create admin user #6
Any help is much appreciated.

ntozier

I have not seen this before.

My guess is that your db user does not have the proper permissions on the database.

From the docs

You will need one MySQL database with valid user, password and hostname handy during installation. MySQL user must have FULL privileges on the database. If you are unsure whether you have these details or if the user has sufficient permissions, please consult your host or database admin before proceeding.

Please check your DB user's permission on the osTicket Database that you created.

You can also consult your DB error logs (you may need to enable them) to see what the error being thrown is.

sambarg

Thanks for your reply @ntozier
I do have the host, user and password of the DB, data base was created without any issues, I just can't install osticket

ntozier

Then you should probably check the DB error logs.
And maybe the PHP error logs also.
This would provide an error so as to tell us what the problem is.