ntozier
Thanks Ntozier.

With OsTicket 10.1 and 10.5, PDF printing works. With OsTicket 11.1 it does not work. The php temp directory of my server is called phptemp not tmp. Can this be the problem? I can't edit that folder. Can I change the location of this temporary folder somewhere?
Thank you.

Please check the php.ini file to see what your tmp folder is actually called and where it is located.

Either mpdf is using the wrong tmp folder or php is...

KevinTheJedi
Hi Kevin and thanks for your assistance.
I made the two fixes you reported and my Host manager told me that the permissions are correct. I'm attaching JPGs of permits, are they correct?
I have clean installation but it doesn't work, the PDF doesn't print, thanks.

@absolute

Then you should be receiving an error in your Apache/PHP error logs. We need these errors for further assistance.

Cheers.

Hi,
osticket uses the system temp folder for generating the pdf and not mpdf/tmp. So check what sys_get_temp_dir() returns for you and set the permissions for osticket on that folder, or use the 'sys_temp_dir' ini directive to set it to a folder that is writable.

KevinTheJedi

Hi Kevin, mi log error:

[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] PHP Fatal error: Uncaught RuntimeException: SplFileInfo::isFile(): open_basedir restriction in effect. File(/tmp/mysql.sock) is not within the allowed path(s): (/home/www/:/tmp:/usr/local/php7/lib/php/) in /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Cache.php:92, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] Stack trace:, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] #0 /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Cache.php(92): SplFileInfo->isFile(), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] #1 /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Mpdf.php(9392): Mpdf\Cache->clearOld(), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] #2 /home/www/web234/html/test/include/class.pdf.php(51): Mpdf\Mpdf->Output('Ticket-ABS45483...', 'S'), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] #3 /home/www/web234/html/test/include/class.ticket.php(3125): mPDFWithLocalImages->output('Ticket-ABS45483...', 'S'), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] #4 /home/www/web234/html/test/scp/tickets.php(498): Ticket->pdfExport('A4', '0'), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] #5 {main}, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:27 2019] [error] [client 89.97.217.102] thrown in /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Cache.php on line 92, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:32 2019] [error] [client 89.97.217.102] PHP Warning: Invalid argument supplied for foreach() in /home/www/web234/html/test/include/staff/templates/queue-tickets.tmpl.php on line 393, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] PHP Fatal error: Uncaught RuntimeException: SplFileInfo::isFile(): open_basedir restriction in effect. File(/tmp/mysql.sock) is not within the allowed path(s): (/home/www/:/tmp:/usr/local/php7/lib/php/) in /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Cache.php:92, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] Stack trace:, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] #0 /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Cache.php(92): SplFileInfo->isFile(), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] #1 /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Mpdf.php(9392): Mpdf\Cache->clearOld(), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] #2 /home/www/web234/html/test/include/class.pdf.php(51): Mpdf\Mpdf->Output('Ticket-ABS45483...', 'S'), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] #3 /home/www/web234/html/test/include/class.ticket.php(3125): mPDFWithLocalImages->output('Ticket-ABS45483...', 'S'), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] #4 /home/www/web234/html/test/scp/tickets.php(498): Ticket->pdfExport('A4', '1'), referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] #5 {main}, referer: http://test.absyachts.com/scp/tickets.php?id=87
[Tue May 07 17:50:37 2019] [error] [client 89.97.217.102] thrown in /home/www/web234/html/test/include/mpdf/vendor/mpdf/mpdf/src/Cache.php on line 92, referer: http://test.absyachts.com/scp/tickets.php?id=87

If I comment the function as below it deletes the session links in / tmp, work! Can I leave it like this or write without deleting it in the / tmp?
Thank

/** @var \DirectoryIterator $item */
	//foreach ($iterator as $item) {

// if (!$item->isDot()
// && $item->isFile()
// && !$this->isDotFile($item)
// && $this->isOld($item)) {
//
// unlink($item->getPathname());
// }
// }

@absolute

Maybe this will help you:
https://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html

Essentially your /tmp/mysql.sock file is not accessible as /tmp is not in open_basedir's allowed paths. All you need to do is add the /tmp directory to your open_basedir's allowed paths or move your socket to a directory that's already in your allowed paths.

Cheers.

macsoluk [Thu Jun 27 13:06:14 2019] [warn] [client 213.123.193.35] mod_fcgid: stderr: PHP Fatal error: Uncaught RuntimeException: SplFileInfo::isFile(): open_basedir restriction in effect. File(/tmp/plesk_17.8.11_installation.log) is not within the allowed path(s): (/var/www/vhosts/website.net/:/tmp/) in /var/www/vhosts/website.net/support/include/mpdf/vendor/mpdf/mpdf/src/Cache.php:92, referer: https://support.website.net/scp/tickets.php?id=2352

php open basedir appears to be preventing stuff from running properly.
I would recommend that you fix that first. See if that solves the issue.
If it does not then we can look at the new error.

@cruzzlie please open your own thread. Please provide all the information listed in the posting guidelines.