Hiya, I am a bit confused about how to set things up using an external SMTP provider.

I have 2 incoming support emails and use a third for SMTP outgoing only. When people reply to the support responses from the 2 incoming addresses, it goes to the outgoing email address (as it was sent via this account).

However, I cannot set this up to pick up emails as the SMTP server details are different to incoming settings.

How do I use an external SMTP service for the 2 live accounts and then pick up the responses?

I imagine that you would setup three emails in osTicket.

email 1 - (collection) so enter the IMAP/POP settings
email 2 - (collection) so enter the IMAP/POP settings
email 3 - (sending) so enter the SMTP settings. This should be your default sending address in osTicket.

8 days later

Thanks for the response.

When someone replies to the email, it will go back to email 3, but there is no pop3 collection, so we will not see the responses!

I guessyou have
email1 and email2 accounts with POP3 & without SMTP.
email3 without POP3 & with SMTP.
all emails sent from email3 via SMTP and user replied to email3 (which is what you dont like).

in this case, either you may configure SMTP to email1 or email2.

Or you choose email->settings->Default MTA as none.
Then email will be sent as email1 or email2 (depends on your settings) via PHP mail function not email3 SMTP.

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