All emailed tickets show an empty thread after upgrade

nortelvoip

All of our tickets come in via email. After upgrading to 1.11.0 Stable the tickets come up with an empty thread.

Any idea what could be causing this?

nortelvoip

Downgraded PHP back to 5.6 from 7.2 and that resolved the issue.

ntozier

You should probably consult your php error log and see what was happening. We can't really do much to troubleshoot this with out that or the exact version of php that you were running.

nortelvoip

Here is the system info below:

I will post the PHP logs shortly.

Thanks,
Daniel

nortelvoip

It looks like there are all kinds of things happening in the logs:
[09-Feb-2019 22:16:18 UTC] PHP Strict Standards: Non-static method Misc::currentURL() should not be called statically in /home/kac8d8obwicq/public_html/bootstrap.php on line 359
[09-Feb-2019 22:16:18 UTC] PHP Strict Standards: Non-static method Bootstrap::loadConfig() should not be called statically in /home/kac8d8obwicq/public_html/main.inc.php on line 24
[09-Feb-2019 22:16:18 UTC] PHP Strict Standards: Non-static method Bootstrap::i18n_prep() should not be called statically in /home/kac8d8obwicq/public_html/main.inc.php on line 26
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: iconv_set_encoding(): Use of iconv.internal_encoding is deprecated in /home/kac8d8obwicq/public_html/bootstrap.php on line 296
[09-Feb-2019 22:16:18 UTC] PHP Strict Standards: Non-static method Bootstrap::loadCode() should not be called statically in /home/kac8d8obwicq/public_html/main.inc.php on line 27
[09-Feb-2019 22:16:18 UTC] PHP Strict Standards: Non-static method Bootstrap::connect() should not be called statically in /home/kac8d8obwicq/public_html/main.inc.php on line 28
[09-Feb-2019 22:16:18 UTC] PHP Strict Standards: Non-static method Misc::__rand_seed() should not be called statically in /home/kac8d8obwicq/public_html/include/mysqli.php on line 83
[09-Feb-2019 22:16:18 UTC] PHP Strict Standards: Non-static method osTicket::start() should not be called statically in /home/kac8d8obwicq/public_html/main.inc.php on line 33
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method OsticketConfig::getDBVersion() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.ostsession.php on line 42
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method osTicket::is_https() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.ostsession.php on line 56
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: cache in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1988
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: bk in /home/kac8d8obwicq/public_html/include/class.search.php on line 207
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method SearchBackend::getInstance() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.search.php on line 207
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: cache in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1988
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: ::sysmsgs in /home/kac8d8obwicq/public_html/main.inc.php on line 53
[09-Feb-2019 22:16:18 UTC] PHP Notice: Constant CLIENTINC_DIR already defined in /home/kac8d8obwicq/public_html/client.inc.php on line 26
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: ::lang in /home/kac8d8obwicq/public_html/include/class.i18n.php on line 383
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: flag in /home/kac8d8obwicq/public_html/include/class.i18n.php on line 241
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: cache in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1988
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: id in /home/kac8d8obwicq/public_html/file.php on line 32
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: thisuser in /home/kac8d8obwicq/public_html/file.php on line 44
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: cache in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1988
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined property: StaffSession::$staff_id in /home/kac8d8obwicq/public_html/include/class.staff.php on line 288
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined property: StaffSession::$staff_id in /home/kac8d8obwicq/public_html/include/class.staff.php on line 288
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: cache in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1988
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method Misc::gmtime() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.file.php on line 242
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method Misc::gmtime() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.file.php on line 268
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method Http::cacheable() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.file.php on line 153
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method Misc::gmtime() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.http.php on line 80
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method Http::download() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.file.php on line 275
[09-Feb-2019 22:16:18 UTC] PHP Deprecated: Non-static method Http::getDispositionFilename() should not be called statically, assuming $this from incompatible context in /home/kac8d8obwicq/public_html/include/class.http.php on line 118
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: nosort in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1613
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: compiler in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1622
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: subquery in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2259
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: order_by in /home/kac8d8obwicq/public_html/include/class.orm.php on line 1239
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: operator in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2287
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined index: sql in /home/kac8d8obwicq/public_html/include/class.orm.php on line 2618
[09-Feb-2019 22:16:18 UTC] PHP Notice: Undefined variable: fieldMap in /home/kac8d8obwicq/public_html/include/class.orm.php on line 3170

jamiepenner

I discovered the same thing this morning. This was the only relevant log entry I found.

[10-Feb-2019 13:46:54 UTC] PHP Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /include/pear/Mail/mimeDecode.php on line 648

The error isn't fatal so I'm not entirely sure if it's related but I've always switched back to 5.6 and it's resolved for now.

KevinTheJedi

@jamiepenner

I cannot replicate this at all...via piping nor fetching.

Are you using the download from our website? If so, you should check the file permissions to make sure these are set correctly. Files 644 and Folders 775.

Cheers.

nortelvoip

KevinTheJedi I am using email piping on my instance. All files were downloaded from the official OST website not GitHub or any third parties. I will have to double check permissions in the morning but I believe everything was set the way you mentioned above last I checked.

pablopol24

Many with the same problem.
https://forum.osticket.com/d/93494-tickets-from-email-status-0/4