Hi, I use the Italian translation for OsTicket. The file is downloaded from the OsTicket website in the .phar format.

Now suppose this file is not updated, I load the platform where is possibile to translate the missing a sentence. I see I am also able to download the translation in the zip file format. As I cannot convert this to .phar file I create near the en_EN a folder called it_IT with inside the necessary translation file. Now in the admin panel of OsTicket I select for add the Italian language but as soon I set this and rename the it.phar file no more used the translation not work. Why cannot be supported the it_IT folder? Is very bad be unable to download the translation I integrated and test it.

    The language files have not been updated for the pending 1.11 release.

    The files at the translation project are not the language files that you download from osticket.com. You cannot download them from there and make them work. I do not believe that there is a way to prohibit people from downloading from the translation project site.

      ntozier

      The language files have not been updated for the pending 1.11 release.

      This on the Osticket website but in the translation project has been updated.

      This question is valid also in the past with a stable release. Seems a translation works on OsTicket only if is .phar
      this is bad because if i found an error in the translation, i fix in in the project site and decide to download it for fixing errors on my installation i will be not able to apply the downloaded translation.

        PeopleInside Why cannot be supported the it_IT folder?

        I cannot comment on a version that has not been release yet since I haven't used it, but language files do not need to be .phar to work in my experience on the versions that I have used. You can unphar a language pack and alter the translations all you want.

        I reiterate the files at the translation project are not the language files that you download from osticket.com. They are not language packs.

            ntozier mmmm i tested well this. I can create the folder it_IT and see in the panel Italian to install, i can order first but is not working... i am sure i am using the right translation as when you download from the project page there are different folder with each OsTicket version.

            I don't know how you can see translation works if is not in .phar format but for Italian i am trying and retrying and the result is the same. Why i am doing this? Because the translation has an error that i fixed in the project page... i want apply this fix on my website but cannot do because of this issue.

            I am unable to generate .phar file.

              It still sounds like you are trying to use something that you downloaded from the translation project page.

                ntozier yes... maybe i cannot trust the project translation page as the file downloaded is not working.
                If i extract the it.phar work so the issue is relative to the project page... Anyway i resumed the stable version of OsTicket as when i do the logout from 1.11 there are errors. I will wait the stable release.

                  Yeah, people have never been able to download the file(s) from the project page and have them work (either phar or unphared). They aren't packaged to work with the product. The files are used to create the language packs that are downloaded from the osticket.com web site.

                  The bad aspect of a .phar file is that is hard to extract of you need fox some errors. Is more easy and maybe secure extract a zip file than a .phar file. I used an external website for extract it and fix errors. Anyway let's wait a stable new release. Thanks for the help.

                  Very welcome. ? I'll close this thread.

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