Hi, I use the Italian translation for OsTicket. The file is downloaded from the OsTicket website in the .phar format.
Now suppose this file is not updated, I load the platform where is possibile to translate the missing a sentence. I see I am also able to download the translation in the zip file format. As I cannot convert this to .phar file I create near the en_EN a folder called it_IT with inside the necessary translation file. Now in the admin panel of OsTicket I select for add the Italian language but as soon I set this and rename the it.phar file no more used the translation not work. Why cannot be supported the it_IT folder? Is very bad be unable to download the translation I integrated and test it.