Erro installation osTicket with Php 5.6

amaurid

Hello. My name is Amauri. I'm from of Brazil.

I need of help with osTicket v 1.11-rc1 in Ubuntu Linux 18.0.4. For installation with Php 5.6 and mysql have one erro.

Help me.

ntozier

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Environment details?
Version of osTicket?

amaurid

ntozier Hello. Thanks you retourn. In use a version 1.11-rc1 osTicket in Ubuntu Linux 18.0.4. With PHP 7.2, I could not install PHP 5.6 and display erro "include/class.orm.php line 1662".

amaurid

amaurid Hi. we managed to fix the code class.orm.php line 1662, run the osTicket configuration screen. It is with Linux Ubuntu 18.0.4, PHP 7.2 and osTicket 1.11-rc1. Created database via HeidiSQL 9.5 and now the error points in the code:
[Thu Feb 07 18:47:17.360717 2019] [php7:warn] [pid 12972] [client 10.100.127.101:41318] PHP Warning: Declaration of QueueColumnListBroker::update($columns, &$errors, $options = Array) should be compatible with InstrumentedList::update(array $what) in /var/www/html/osticket/upload/include/class.queue.php on line 0, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:47:17.361157 2019] [php7:warn] [pid 12972] [client 10.100.127.101:41318] PHP Warning: Declaration of TeamSelectionField::getSortKeys() should be compatible with FormField::getSortKeys($path) in /var/www/html/osticket/upload/include/class.search.php on line 1262, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:47:52.416408 2019] [php7:warn] [pid 12975] [client 10.100.127.101:46904] PHP Warning: Declaration of QueueColumnListBroker::update($columns, &$errors, $options = Array) should be compatible with InstrumentedList::update(array $what) in /var/www/html/osticket/upload/include/class.queue.php on line 0, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:47:52.416724 2019] [php7:warn] [pid 12975] [client 10.100.127.101:46904] PHP Warning: Declaration of TeamSelectionField::getSortKeys() should be compatible with FormField::getSortKeys($path) in /var/www/html/osticket/upload/include/class.search.php on line 1262, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:47:54.248223 2019] [php7:warn] [pid 12974] [client 10.100.127.101:47207] PHP Warning: Declaration of ApiJsonDataParser::parse($stream) should be compatible with JsonDataParser::parse($stream, $tidy = false) in /var/www/html/osticket/upload/include/class.api.php on line 383, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:50:29.621790 2019] [php7:warn] [pid 12976] [client 10.100.127.101:24894] PHP Warning: Declaration of QueueColumnListBroker::update($columns, &$errors, $options = Array) should be compatible with InstrumentedList::update(array $what) in /var/www/html/osticket/upload/include/class.queue.php on line 0, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:50:29.622191 2019] [php7:warn] [pid 12976] [client 10.100.127.101:24894] PHP Warning: Declaration of TeamSelectionField::getSortKeys() should be compatible with FormField::getSortKeys($path) in /var/www/html/osticket/upload/include/class.search.php on line 1262, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:50:36.492313 2019] [php7:error] [pid 12976] [client 10.100.127.101:24894] PHP Fatal error: Uncaught Error: Using $this when not in object context in /var/www/html/osticket/upload/include/class.filter.php:477\nStack trace:\n#0 /var/www/html/osticket/upload/include/class.filter.php(387): Filter::save(0, Array, Array)\n#1 /var/www/html/osticket/upload/include/class.i18n.php(79): Filter::create(Array, Array)\n#2 /var/www/html/osticket/upload/setup/inc/class.installer.php(172): Internationalization->loadDefaultData()\n#3 /var/www/html/osticket/upload/setup/install.php(52): Installer->install(Array)\n#4 {main}\n thrown in /var/www/html/osticket/upload/include/class.filter.php on line 477, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:55:07.747251 2019] [php7:warn] [pid 12928] [client 10.100.127.101:21075] PHP Warning: Declaration of QueueColumnListBroker::update($columns, &$errors, $options = Array) should be compatible with InstrumentedList::update(array $what) in /var/www/html/osticket/upload/include/class.queue.php on line 0, referer: http://10.23.185.9/osticket/upload/setup/install.php
[Thu Feb 07 18:55:07.747826 2019] [php7:warn] [pid 12928] [client 10.100.127.101:21075] PHP Warning: Declaration of TeamSelectionField::getSortKeys() should be compatible with FormField::getSortKeys($path) in /var/www/html/osticket/upload/include/class.search.php on line 1262, referer: http://10.23.185.9/osticket/upload/setup/install.php

Help me. Thanks.

ramrajone

take a look at these links

Php 7.2 compatibility issue with osTicket: https://github.com/osTicket/osTicket/issues/4360

Valid CSRF Token Required OsTicket:
https://github.com/osTicket/osTicket/issues/3546

ntozier

osTicket does not support PHP 7.2 at this time. You can make it work by looking over the commits on github for 7.2 support (see links provided by @ramrajone) or you can wait until 1.11 is actually released.

ntozier

ntozier osTicket does not support PHP 7.2 at this time. You can make it work by looking over the commits on github for 7.2 support (see links provided by @ramrajone) or you can wait until 1.11 is actually released.

^ This.

There are multiple commits on github that you will need to apply if you want to run that version of PHP. Also I do not recommend running a release candidate (1.11-rc1) in production.

ntozier

Also since 1.11.0 was just released I would say you should definitely be using that instead.

nortelvoip

ntozier Have you had success on PHP 7.2 on 1.11-stable?

I have not been able to get it to work properly. (Getting lots of errors in the PHP log and emailed tickets come in as empty)

THanks,
Daniel

ntozier

I have not noticed any problems on 1.11.0 (the current stable) yet.