New Ticket form, remove the response field

hannav

Hi there

I'm sorry i've been looking everywhre but I couldn't find the answer to that. Is there a possibility to remove the "response" part in the new ticket form?

Thanks a lot

ntozier

The new ticket form doesn't have a "response" part? Unless you are an Agent.

PavelH

As ntozier wroted, if you mean new ticket form as Agent, then you need edit file \include\staff\ticket-open.inc.php.
Look for

if ($thisstaff->getRole()->hasPerm(TicketModel::PERM_REPLY)) { ?>

and change this condition to be wrong. For example

if (1+1==3 && $thisstaff->getRole()->hasPerm(TicketModel::PERM_REPLY)) { ?>

hannav

Thanks a lot. It worked! As my boss does not want that user get responses throug the ticket system, i'm gpoing to have to remove the response part from all the forms... :-(